> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumenwipe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and FAQ

> Common blockers, what they mean, and how to resolve them.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The plan shows a blocker">
    A blocker means a step cannot be closed safely, and LumenWipe will not skip it. Read the
    explanation on the review page. Most blockers name the exact entry and what would resolve it.
    After you act, analyze the account again.
  </Accordion>

  <Accordion title="The account cannot be merged at all">
    An account with the `AUTH_IMMUTABLE` flag can never be merged. This is a protocol rule, not a
    LumenWipe limit.
  </Accordion>

  <Accordion title="The destination was rejected">
    The destination must be a funded account that exists on the selected network, and it cannot be
    the account you are closing. Create and fund it first.
  </Accordion>

  <Accordion title="A claimable balance blocks the close">
    An account that sponsors a claimable balance cannot merge until a claimant claims it. If you are
    a claimant, LumenWipe claims it for you. If you are not, the claimant has to act.
  </Accordion>

  <Accordion title="My account cannot pay the fee">
    An account at its minimum balance cannot pay its own fee. LumenWipe sponsors the fee for the
    closing transactions, and the sponsorship can only pay fees.
  </Accordion>

  <Accordion title="A swap route disappeared">
    If the route for an asset is no longer available between analysis and signing, the build is
    refused and names the asset. LumenWipe will not change your choice for you. Pick a different
    option for that asset, such as a transfer, which needs no route.
  </Accordion>

  <Accordion title="A step failed or my browser closed">
    Reopen the flow. Completed steps are skipped, and a failed step can be retried. A transaction
    that confirmed but whose response was lost is detected and not submitted twice.
  </Accordion>

  <Accordion title="The exchange did not credit my deposit">
    Check that the memo matches what the exchange gave you. Contact the exchange with the
    transaction hash, which the completion page lists.
  </Accordion>
</AccordionGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Does LumenWipe ever hold my keys or funds?">
    No. Transactions are built on the server and signed in your browser, and the key never leaves
    it. For exchange closes, funds pass through the shared mediator account within one atomic
    transaction.
  </Accordion>

  <Accordion title="Can I preview before I sign?">
    Yes. The review page shows the entire plan, the estimated fee, and the estimated XLM you will
    receive, before anything is built.
  </Accordion>

  <Accordion title="Is it reversible?">
    No. Once an account is merged it is deleted from the ledger.
  </Accordion>

  <Accordion title="Can I try it without real funds?">Yes. Use the testnet.</Accordion>

  <Accordion title="How much do I pay?">
    Only the Stellar network fees. The reserves you recover are far larger than the fees.
  </Accordion>
</AccordionGroup>


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